UK Airports Likely to Misplace Your Luggage Revealed - Flying from These This Summer Could Result in Lost Baggage
In a recent study conducted by travel company Bounce, several UK airports have been highlighted for their problems with baggage handling, cancellation rates, and overall customer satisfaction.
Manchester Airport, one of the busiest in the UK, was found to be the most problematic overall, receiving an overall score of just 2.39 out of 10. The airport had 2.59 complaints per 100,000 passengers to the Civil Aviation Authority and an average delay time of 20.01 minutes. Manchester Airport also scored the lowest across each category for cleanliness, ease of navigation, and queuing times, with a score of two out of five.
London Gatwick followed closely, ranking as the second most problematic airport overall, with a rating of 2.6 out of ten. The airport recorded a high cancellation rate of 1.43% and had the highest average flight delay of 23 minutes. Alongside this, Gatwick also had 0.15 lost luggage complaints per 100,000 passengers.
Southampton Airport was ranked the worst for flight cancellations at 3.63%, and was also the UK airport most likely to lose your luggage, with 0.18 complaints per 100,000 passengers. The airport had a low overall rating of three out of ten and a high overall complaint rate at 4.42%.
On the other hand, Aberdeen airport only received 0.08% lost luggage complaints per 100,000 passengers for lost bags between 2022 and 2024. However, Aberdeen airport ranked the worst for cancelled flights, with more than one in 25 flights being cancelled in 2024 alone. The airport received a low overall score of 4.7 out of 10.
Cody Candee, CEO and Founder at Bounce, stated that UK airports have a lot of room for improvement when it comes to providing an efficient and streamlined service to travellers. The Bounce study considered multiple factors for its rankings, including Civil Aviation Authority (CAA) complaints, cancellation rates, flight delay times, and passenger ratings for queuing, cleanliness, and navigation.
It's important to note that the most problematic UK airports in terms of lost luggage, cancellation rates, and overall customer satisfaction based on the travel company Bounce’s report covering 2022 to 2024 are not directly detailed in the provided search results. The search results do not contain information from Bounce or any specific airport ranking regarding these issues in the UK from 2022 to 2024.
For more specific details on problematic UK airports from Bounce’s report, it is recommended to check Bounce Travel’s official reports or publications directly.
Despite the challenges in baggage handling, cancellation rates, and customer satisfaction at UK airports, some individuals might still prioritize travel as part of their lifestyle. For instance, Cody Candee, CEO and Founder at Bounce, emphasized the need for UK airports to improve their services to ensure a seamless travel experience for passengers.
