Are Aeromexico's prices justified?
Aeromexico, the sole pseudo-premium airline in Mexico, was founded in 1934 and introduced its first international flight to New York around 20 years after its inception. The airline has a rich history, being among the founding members of the SkyTeam Alliance in 2000, and was the first Latin American airline to fly nonstop to Asia in 2015.
Operating approximately 50 direct routes to various cities in the Americas, Caribbean, and six European hubs, Aeromexico offers services to international airports near Seoul, Korea, and Tokyo, Japan. Direct flights from Mexico City to destinations like Tokyo can be particularly valuable, especially where alternatives are limited.
However, Aeromexico's reputation among travelers is mixed. The airline's app often fails during travel, and service inconsistencies are a significant concern for many. This is reflected in the ratings on various review platforms, with Trustpilot giving Aeromexico a rating of 1.4 out of 5, TripAdvisor a 3.0, Yelp a 1.3, and Kayak a 74% rating out of 100.
Domestic flights on Aeromexico can cost up to three times that of ultra-low cost carriers like Viva Aerobus and Volaris. Additionally, Mexico imposes airport usage fees and taxes that are among the highest in the region, which contributes to the higher costs.
Mexico City International Airport operates at maximum capacity with heavy slot regulation, which can lead to delays and disruptions in the airline's schedule. Despite these challenges, Aeromexico has made strategic investments in fleet modernization and technological advancements, which earned them the Cirium Global On-Time Award in 2024.
Bethany Platanella, a travel planner and lifestyle writer based in Mexico City, suggests weighing each Aeromexico booking decision based on budget, schedule, and tolerance for potential frustration. The airline's iconic logo "Caballero Águila" honours Mexico City's Aztec heritage and Mexican identity, reflecting the airline's commitment to its roots.
In 2024, Aeromexico did not receive a specific award mentioned in the search results; however, their joint venture with Delta Air Lines was announced to be terminated by the U.S. Department of Transportation, effective January 1, 2026, due to competitive concerns between the USA and Mexico.
In conclusion, Aeromexico offers valuable direct flights to key destinations, but travelers should be aware of the potential challenges and costs associated with the airline. As always, careful planning and consideration can help ensure a smooth and enjoyable travel experience.
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